B2B SIMRAD^® Commercial Marine Limited Warranty Policy

1 INTRODUCTION

    1.      B2B SIMRAD^® COMMERCIAL MARINE LIMITED WARRANTY POLICY

Navico Group guarantees its SIMRAD^® Commercial Series products (“Products”) against defects in materials or workmanship according to the following terms and conditions. A copy of this limited warranty can also be found online at www.navico.com/legal. For non-Commercial Series products, please refer to the B2B Recreational Marine Limited Warranty Policy – SIMRAD^®, B&G^® and LOWRANCE^®. Brands.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOUR RIGHTS MAY VARY FROM JURISDICTION TO JURISDICTION. 

    2.      SCOPE OF THE B2B SIMRAD® COMMERCIAL MARINE LIMITED WARRANTY POLICY

This B2B Commercial Marine Limited Warranty (hereinafter the “Limited Warranty”) is ONLY offered to professional Customers of Navico Group acting as Navico Group Distributors, Certified Dealers, Authorised Installers or Navico Group Boat Builders. It is not deemed to be targeted at Consumer, who benefits from the warranty terms established on the relevant Navico Group Brand websites, unless otherwise specified under applicable law of each specific jurisdiction.

This Limited Warranty is NOT OFFERED to consumers who purchased products from Navico Customers, even though it may reflect legal guarantee provisions offered to such consumers under the law of specific jurisdictions from time to time.

Consumers procuring Products from Navico Customers shall not have any rights under the terms of this Limited Warranty. 

2 TYPES OF WARRANTY

Navico Group offers three differing types of warranty as follows:

Category A: Commercial Product Limited Warranty - standard warranty for SIMRAD^® Commercial products

Category B: On Board Support – for SIMRAD^® Commercial installations by Authorised Installers only.

Category C: Refurbished Product Limited Warranty – for refurbished products purchased by Distributors only.

2.1 Category A: SIMRAD® Commercial Product Limited Warranty

Unless otherwise required by local laws and regulations applicable to the jurisdiction where the Navico Group Products are sold, Navico Group offers a standard limited commercial warranty (“Warranty”) of two (2) years to its Customers.

Navico Group warrants that its Products (excluding Consumable Products, as defined below), when properly installed, handled and used, shall be free from defects in material and workmanship for a period of two (2) years from the date of its sale to the Customer, or the period of the applicable legal guarantee offered to consumers in the jurisdiction where the Products are sold  if longer.

The rules applicable to the burden of the proof in this specific jurisdiction shall be deemed incorporated in the specific rights granted by Navico Group, and Navico Group hereby informs Customer that it shall investigate and understand the rules related to the burden of the proof in the jurisdiction where it sells the Products. The Customer hereby understands that the legal guarantee is not an automatic mechanism, and that it shall systematically investigate returns from consumers based on the legal guarantee applicable in the jurisdiction where the Products are sold should such be returned after  the burden of the proof of the existence of the original defect in the Product shifted to the consumer.

The Parties expressly agree that Navico Group Products, to the exception of Consumables Products (as defined below) shall be considered having an expected lifespan of maximum two (2) years should applicable local laws and regulations in the jurisdiction of purchase of the Product refer to the expected lifespan of the Product. The expected maximum lifespan of Refurbished Products (as defined below) shall be one (1) year.

The Navico Group Products subject to such Warranty shall not include any and all consumable or perishable components or any Products which are expressly designated by Navico Group as having a lifespan shorter than two (2) years (herein referred to as “Consumable Products”).

Navico Group retains the right to repair or replace the product (with an equivalent new product or a Navico Group certified refurbished replacement) or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF THIS LIMITED WARRANTY.

This limited warranty does not affect the consumer's statutory rights under applicable laws or the consumer's rights against the retailer arising from the sales/purchase contract. IN THE ABSENCE OF ANY CONTRARY APPLICABLE LAWS THIS LIMITED WARRANTY WILL BE THE CONSUMER'S SOLE AND EXCLUSIVE REMEDY AGAINST NAVICO GROUP, AND NEITHER NAVICO GROUP NOR ITS AFFILIATED ENTITIES WILL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED WARRANTY. Some specific jurisdictions do not allow the exclusion on incidental or consequential damages, so the above limitation may not apply to customers in those jurisdictions.

LEGAL GUARANTEES (for Customers of the European Economic Area):

In addition to the above, Navico Group relies on its Customers to help effect the legal guarantee rights granted to consumers under the laws applicable in the jurisdiction where such Products are sold. Legal guarantee rights correspond to rights granted to consumers under local laws and stating mandatory timeframes during which products shall be considered as covered by a guarantee offered by the actors of the supply chain to consumers. Such may vary in each jurisdiction and respond to specific local rules as specified in applicable local laws and regulations.

Within the European Union, this notably applies to rights granted to consumers under each applicable European country’s regulation arising from, related to or similar to those granted through Directive 2019/771/EU.

Notwithstanding anything herein to the contrary, the legal guarantee shall only apply to products sold to consumers and shall not be offered on products sold to any other type of customers.

Therefore, Navico Group may, as required by local laws and regulations applicable in the jurisdiction where the Products are sold to the consumer, provide its Customers with a warranty mirroring the terms of the legal guarantee applicable in such jurisdiction, provided however, that to benefit from such, Customers shall provide supporting documentation demonstrating consumer’s eligibility to the Legal Guarantee.

If a local legal guarantee applies, the Warranty shall start from the date of the delivery of the relevant Product by the Navico Group Customer to a consumer, according to its sales invoice, delivery slip or any other document that may be required under applicable local laws.

2.2 Category B: On Board Support for Certified Installations

For SIMRAD^® Commercial systems to qualify for Warranty On Board Support, they must:

1. Be comprised of a SIMRAD^® Commercial IMO compliant product and be installed on board a SOLAS class vessel; and
2. Have a purchase value equal to or greater than $5,000 USD and be installed on board a commercial vessel (refer to Appendix 2 for alternate currencies); and
3. Have been commissioned by a SIMRAD^® Commercial Certified Technician or Installer, who is Certified for the products being commissioned (hereinafter a “Certified Dealer”), or an authorised Navico Ship builder (hereinafter an “Navico Group Boat Builder”); and
4. Have a valid, Certified Installation Certificate or a valid copy of the Navico Group Boat Builder’s handover documentation.

Systems that meet the above criteria are eligible to receive On Board Support by a Navico Group Certified Dealer for two years from the date of certification, or in the case of a product installed on a new vessel by an Navico Group Boat Builder, the date that the first retail customer took delivery of the vessel (On Board Support Period).

Products included in a qualified Commercial Systems are covered under this Commercial Product Limited Warranty under Category A. Where a product is sold through a Navico Group Distributor the date of the first purchase of the product is deemed to be the date the product was shipped from Navico Group to the Distributor.

Reimbursement is limited to Repair Time, Parts, Travel Time and Distance to and from the vessel. Refer to Appendix 1 for applicable limits.

On Board Support is conditional and certain Products are excluded from this agreement. A change of reimbursement limits may take place at any time and is at the full discretion of Navico Group.

Autopilots (with the exception of self-contained Pilots or Tillerpilots) are exempt from the $5,000 USD purchase value requirement in Clause 2.2, under the following conditions:

1. The autopilot is installed as part of a system consisting of at least one display and one autopilot computer (all system packs qualify for On Board Support);
2. The system was installed by a Navico Group Certified Dealer or Navico Group Boat Builder;
3. VRF (Virtual Rudder Feedback) installations MUST utilise an approved Navico Group autopilot drive mechanism and an approved Navico Group networked heading sensor;
4. All other requirements for On Board Support, as set out in Clause 2.2, are complied with.

2.3 Category C: Refurbished Product Purchased by Distributors

For Distributors only, refurbished products (“Refurbished Products”) are covered by the warranty terms and conditions for 12 months from the date the product was purchased from Navico Group by the Distributor.

Notwithstanding the above, if applicable local laws and regulations provide for a legal guarantee granted to consumers on Refurbished Products, such warranty shall be deemed extended for the duration, and according to the terms of such specific legal guarantee applicable in the jurisdiction where the consumer first purchased the Refurbished Products and Navico Group hereby informs Customer that it shall investigate and understand the rules related to the burden of the proof in such in the jurisdiction where it sells the Products. Customer hereby understands that the legal guarantee is not an automatic mechanism, and that it shall systematically investigate returns from consumers based on the legal guarantee applicable in the jurisdiction where the Products are sold should such be returned after the period of time, notably when the burden of the proof of the existence of the original defect in the Product shifts to the consumer.

3 WARRANTY LIMITATION AND EXCLUSIONS

Performance issues related to non-Navico Group supplied products, including, without limitation, autopilot hydraulic pumps, linear drives, rotary drives, rudder position sensors or compasses are NOT covered and hereby excluded from coverage under the terms and conditions of the Navico Group B2B SIMRAD^® Commercial Limited Warranty Policy.

Self-contained Tillerpilots are covered under Navico Group standard warranty terms and conditions and are not eligible for On Board Support.

In addition to other limitations and exclusions set forth herein, Navico Group is not responsible for, and does not warrant:

1. Products where the serial number has been altered, mutilated or removed;
2. Products that have been painted or in any way modified from its original design and manufacturing specifications;
3. Failures due to abuse, misuse, overvoltage, accident, improper testing, improper storage, improper handling, unauthorised alteration, unauthorised modification, tampering, unauthorised repair, improper installation (whether or not by a Certified Dealer or service agent), transportation damage, alterations, corrosion resulting from improper installation, normal wear and tear or use contrary to any instructions issued by Navico Group;
4. Costs associated with routine system checkouts, calibration, alignment, sea-trials or commissioning;
5. Costs associated with hauling, dockage, or vessel transportation;
6. Normal wear, tear or deterioration such as discolouration, fading or deformation;
7. Overtime or premium labour work;
8. Third-party apps;
9. Non-Navico Group cabling;
10. Consumable items, whether repaired or replaced including, but not limited to the following: fuses, batteries, bulbs, bearings, motor brushes, drive-belts, magnetrons, paddlewheels, paddlewheel bearings, paddlewheel blades and paddlewheel shafts, hard disks, fans;
11. Costs associated with software updates and upgrades relating to enhanced or additional features or performance;
12. Replacement of missing components from the package of any product purchased through an online auction or private sales channel;
13. Performance deterioration or damage to the software or hardware caused, or contributed to, by computer viruses, malware or spyware;
14. Any financial loss or other damages, for example, loss of use, lodging, car rentals, travel costs or actual or potential loss of earnings or revenue.

Products are intended for use in a marine environment only. Use of the product in a non-marine environment will void this warranty and, to the maximum extent permitted by applicable law, (i) all representations, warranties, conditions, guarantees and other terms (whether express or implied) are excluded and (ii) Navico Group and its affiliates assume no responsibility whatsoever and are not liable in any way for the product or its repair, replacement, servicing, upgrading or modification.

This Limited Warranty is fully transferable only to persons located within the jurisdiction where the product was first purchased from a Certified Dealer or Navico Group Boat Builder and installed and providing an original proof of purchase is provided to Navico Group or to a Certified Dealer or approved service agent.

SUBJECT TO THE ABOVE, NAVICO GROUP PRODUCTS ARE INTENDED FOR SALE, DISTRIBUTION AND USE ONLY WITHIN THE JURISDICTION OF THE NAVICO GROUP DISTRIBUTOR, CERTIFIED DEALER OR NAVICO GROUP AUTORIZED BOATBUILDER (OR ITS AGENT, PROVIDED SUCH HAS UNDERGONE APPROPRIATE DEALER CERTIFICATION FROM NAVICO GROUP) FROM WHICH THEY WERE FIRST PURCHASED AND IN WHICH THEY WERE INSTALLED AND NOT ANY OTHER COUNTRY OR JURISDICTION. Unless upgraded by Navico Group at the customer’s cost, Products will not function or perform as intended if sold, distributed, transported or used outside the jurisdiction of the Navico Group Dealer or Navico Group Boat Builder from which it was first purchased and in which it was installed and, to the maximum extent permitted by applicable law, (i) all representations, warranties, conditions, guarantees and other terms (whether express or implied) are excluded and (ii) Navico Group and its affiliates assume no responsibility whatsoever and are not liable in any way for the product or its repair, replacement, servicing, upgrading or modification.

Customers requiring warranty support for Products purchased outside the jurisdiction of first purchase, for example internet sales from international websites, will be required to return their product to the seller, or the Navico Group Service Centre in the jurisdiction of first purchase, or pay a fee to obtain local service. In markets serviced by authorised Distributors, local warranty is at the discretion of the Distributor.

Any web-based purchases that are imported into countries by anyone other than a Certified Dealer or Navico Group Boat Builder may not meet local standards and/or product compliance and Navico Group strongly recommends against importing these Products from international websites as the imported product may not work correctly and may interfere with other electronic devices. Further, the imported product may be in breach of the local laws and mandated technical requirements.

Unless upgraded by Navico Group at the customer’s cost, Products and/or systems purchased outside the jurisdiction where those Products or systems are installed will not be eligible for On Board Support.

When installed by a Certified Dealer, On Board Support applies only to the Navico Group Products listed on the Certified Installation Certificate. Any additions to the system will not be covered by the On-Board Support, unless the system is re-certified by a Certified Dealer and issued with a new Certified Installation Certificate. Re-certification only applies to the additional product(s) and does not extend the duration of On-board support for the original product installation.

Only Certified Dealers are authorised to conduct On Board Support for installations qualified in line with criteria in clause 2.2. Service by dealers that are not Certified Dealers will void the On-Board Warranty Support and the vessel will no longer qualify as a Certified Installation.

THE REMEDIES DESCRIBED HEREIN ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES AND NAVICO GROUP’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. NAVICO GROUP’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY CUSTOMER FOR THE DEFECTIVE PRODUCT, NOR SHALL NAVICO GROUP UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMERS IN THOSE JURISDICTIONS.

NAVICO GROUP LIMITS THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THE EXPRESS LIMITED WARRANTY. SOME JURIDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMERS IN THOSE JURISDICTIONS.

Navico Group reserves the right to make changes or improvements from time to time without incurring the obligation to install such improvements or changes on equipment previously manufactured. This warranty gives you specific legal rights and your rights may vary from jurisdiction to jurisdiction. These rights exist alongside all rights you have under local law.

4 WARRANTY PROCESS

4.1 Standard Limited Warranty

4.1.1 Process for Dealers, Boat Builders and Consumers to Obtain Warranty Support

1. Contact Navico Group or Navico Group’s appointed Distributor to confirm the unit’s warranty status and obtain a Return Material Authorisation (RMA) number. Products returned to Navico Group without an RMA number will be rejected and returned to the sender. RMA numbers are valid for six (6) weeks from the date of issuance. Units must be returned to Navico Group within this period otherwise the RMA will be cancelled.
2. Securely pack the product and ship to the address given by Navico Group. The following must be included:
   1. The RMA number given by Navico Group;
   2. A valid proof of purchase which indicates the product, serial number, place and date of first purchase;
   3. Any other information Navico Group requests, such as a copy of any return authorisation form Navico Group may require to be completed.
3. All sections of any required form must be completed for the claim to be processed. The Dealer, Boat Builder or Consumer must pay for shipping and any insurance, duties and taxes to get the product to the Navico Group Returns Centre and assumes all risk of loss and/or damage to the product until it arrives at Navico Group’s Returns Centre.
4. Navico Group will pay for shipping of the returned product to the nominated address, within the jurisdiction of first purchase. Shipping mode and carrier is at Navico Group’s discretion, the customer must request, and pay for, any variation. Navico Group does not pay for insurance, duties and taxes on returned Products. When shipping replacement Products, Navico Group shall respect the initial incoterms and shipping conditions agreed with the Customer, provided however, that Navico Group shall not pay for insurance, duties and taxes should the Customer request that the Products be delivered to an address other than the usual Customer address in the Customer’s jurisdiction.

Navico Group will not be responsible for the loss of or alteration of any user data and settings stored in the product. The customer should back-up or otherwise preserve all data before sending the product to Navico Group. Where applicable, all accessories and personal information must be removed by the customer before returning Products to Navico Group. Examples include memory cards, chart cards, power cables and sun-covers etc.

4.1.2 Process for Distributors to Obtain Warranty Support

1. Contact Navico Group to obtain a Return Material Authorisation number. This number can cover multiple items. Products returned to Navico Group without an RMA number will be rejected and returned to the sender at sender’s costs. RMA numbers are valid for six (6) weeks from date of issue. Units must be returned to Navico Group within this period otherwise the RMA will be cancelled.
2. Securely pack the Products and ship to the address given by Navico Group. The following must be included:
   1.         The RMA number given by Navico Group;
   2.         Any other information Navico Group requests, such as any return authorisation form Navico Group may require completed. All sections of any required form must be completed for the claim to be lodged.
3. The Distributor must pay for shipping and any insurance, duties and taxes to get the product to the Navico Group Service Centre and assumes all risk of loss and/or damage to the product until it arrives at the Navico Group Service Centre.
4. Navico Group will pay for ground/sea shipping of the returned product to the nominated address. Any different shipping method must be requested and paid for. Navico Group does not pay for insurance, duties or taxes on returned product. When shipping replacement Products, Navico Group shall respect the initial incoterms and shipping conditions agreed with the Customer, provided however, that Navico Group shall not pay for insurance, duties and taxes should the Customer request that the Products be delivered to an address other than the usual Customer address in the Customer’s jurisdiction.
5. Distributors are encouraged to hold warranty stock and will be able to purchase Refurbished Product to use for warranty swaps. Price lists for warranty items will be supplied separately and updated from time to time.
6. Any warranty item sent back to Navico Group will be replaced with a new or Refurbished Product. Credits for warranty items will only be given at the discretion of Navico Group.
7. Distributors must collate and return warranty units to Navico Group at least monthly. Distributors should not send back units individually. Small quantities of product should be collated and sent back monthly.

4.2 On Board Support

4.2.1 Process for Customers to Obtain On Board Support

To obtain On Board Support for an in-warranty unit, the customer must:

1. Contact their nearest Certified Dealer or, if the system is part an approved installation from an Boat builder, contact their Boat Builder, and have met the following conditions:
   1. The system must be a Certified Installation (refer Clause 2.2);
   2. The claim must be registered within 30 days of alleged product failure;
   3. The product(s) must have a valid, Certified Installation Certificate if installed by a Certified Dealer or a valid copy of the Boat Builder’s handover documentation.
2. Make available to Navico Group, the Certified Dealer or Boat Builder:
   1. Certified Installation Certificate; or
   2. Original valid proof of purchase indicating the product purchased, serial number, place and date of sale; and
   3. Proof of installation by a Certified Dealer or Boat Builder, or proof of certification by a Certified Dealer.

Navico Group may, at its sole discretion, accept or deny such proof of purchase and proof of installation as sufficient or insufficient to qualify the product for On Board Support.

Costs associated with additional travel and labour (in excess of the limits mentioned in Appendix 1), taxi fares, launch or docking fees, aircraft or vehicle rental, meals, hotels, customs, shipping, communication charges, and service agent travel costs are specifically excluded from coverage under this Warranty and are the customer’s responsibility. In addition, this Warranty does not cover fees associated with hauling, shipping or towing the vessel to a Certified Dealer.

Upon the expiration of the On-Board Support Period, the terms of the Limited Warranty Policy will be in force, but the Products will not be eligible for continued On Board Support.

The On-Board Warranty Support provided herein is in addition to the standard Limited Warranty Policy and in no way implies nor is the intent to supersede the provisions of the terms of the Limited Warranty Policy.

4.2.2 Process for Certified Dealers to Obtain Reimbursement for On Board Support

Only Navico Group Certified Dealers, Navico Group Authorised Boat Builders or Navico Group technicians may perform On Board Support under the terms of this agreement. In order to obtain a reimbursement for On Board Support performed the Certified Dealer must:

1. Ensure the Customer meets all the conditions of the On-Board Support policy in section 4.2.1.
2. Obtain an On-Board Support Authorisation number for any claim outside the limits in the appendices, or for the second and subsequent claims on the same vessel in a calendar year. Note that authorisation must be obtained before any work is performed.
3. Certified Dealers must take relevant swap stock to the vessel. If the issue cannot be resolved within the approved labour time (refer to Appendices for details) then the product should be swapped out. The overall aim is that the Customer’s issue is resolved in one visit.
4. If the Certified Dealer does not have warranty stock of the relevant product, they can request an Advance Replacement. Refer to section 5.5 for details.
5. On completion of the On-Board Support, complete the required On-Board Support Claim Form and submit to Navico Group. All sections of the form must be completed.
6. Any faulty product which has been replaced must be returned to Navico Group under the terms of the Standard Limited Warranty (see Sections 4.1.1 and 4.1.2).
7. Navico Group must receive warranty claims within six weeks of the work having been completed for it to be processed. Claims received after six weeks will be classed as void and will be automatically returned to the claimant.

Warranty allowances for labour and travel are conditional to the product being repaired or replaced. Allowances vary according to brand and product type and are detailed in Appendix 1 of this policy.

Costs associated with additional travel and labour (in excess of the limits mentioned in Appendix 1), taxi fares, launch or docking fees, aircraft or vehicle rental, meals, hotels, customs, shipping, communication charges, and service agent travel costs are specifically excluded from coverage under this Warranty and are the customer’s responsibility. In addition, this Warranty does not cover fees associated with hauling, shipping or towing the vessel to a Certified Dealer.

In the event that no system fault is found, or the fault is due to improper setup, use or installation of the product, the customer will assume and bear all costs associated with the service call. It is the responsibility of the Dealer to arrange and obtain payment at the time of the service call.

5 MISCELLANEOUS

5.1 Language

All information in the Claim Form must be completed in English and be clearly legible. Inaccurate or ambiguous information will result in delays and may invalidate the claim. All sections of required claim forms must be fully completed.

5.2 On Board Warranty Claim Form

The Dealer Report section on the On-Board Warranty Claim Form must be completed for the Warranty Claim to be valid. Details to include in this section are:

1. Circumstances in which the fault occurred;
2. Fault description;
3. Solution to the problem.

5.3 Excess Claims

All claims that exceed the rates published within Appendix 1 of this document require written authorisation from Navico Group before the work is completed. Excess claims received by Navico Group without prior authorisation will be denied.

5.4 Labor Rate reimbursement

Navico Group may, from time to time and in its sole discretion, elect to refund specific labour hours to the Customer in case Customer carries out specific repairs or service in extraordinary situations, including Field Safety Corrective Actions. In such cases, Customer agrees that Navico Group may fix reasonable labour rates that it may reimburse unilaterally unless otherwise stated under applicable law.

5.5 No Fault Found

Once an item has been returned to Navico Group with a Warranty Claim form, it will be subjected to a standard production test. If the item fails the standard production test, the claim will be processed.

If the unit passes the standard production test, Navico Group will contact the Dealer, Distributor, Boat Builder or Customer to obtain further information surrounding the nature of the fault. If, after discussion, Navico Group is still unable to replicate the problem, then:

1. The claim may be invalidated, and the item and Warranty Claim returned;
2. A no fault found charge may be applied to the Dealer, Distributor or Boat Builder account. In the case of a customer, this charge will be applied to their credit card before the product is returned;
3. Return freight may also be charged.

5.6 AWR (Advanced Warranty Replacement)

For a Dealer, Distributor or Boat Builder that does not have the required warranty replacement item in stock, they may request an advance replacement item directly from Navico Group (AWR).

AWRs will be approved in the following circumstances:

1. Out of box failures;
2. On Board Support requirements for Navico Group Certified Installations.

Any other AWRs are at the discretion of Navico Group and will only be supplied in exceptional circumstances.

Dealers, Distributors and Boat Builders requesting advance replacements will have the cost of the advance replacement charged to their account. Their account will be credited when the faulty unit is returned and confirmed faulty.

Where the returned unit is found not to be faulty and:

1. Can be restocked, a restocking fee will be deducted from the credit; or
2. Cannot be restocked, no credit will be applied, and the unit will be returned at the cost of the requestor.

5.7 Out of Box Failures

A product is deemed to be an out of box failure if there is a material defect or non-conformity that renders the Product inoperable upon receipt. Out of box failures must be notified to Navico Group and an RMA number obtained within 30 days of purchase by the end user, or in the case of a product installed on a new vessel by a Navico Group Boat Builder, 30 days from the date that the first retail customer took delivery of the vessel. Appropriate proof of purchase must be supplied to support the claim. Out of box failures are eligible to be advanced replaced.

5.8 Extended Warranties

Extensions to the Product Warranty period and On-Board Support period are available for purchase. Contact Navico Group for further details.

5.9 5-Year Upgrade Program

In the event of failure within the first five years of purchasing a new product, the 5-Year Upgrade program guarantees customers will have the option to upgrade to current model technology at a discounted price.

Terms and Conditions of the 5-Year Upgrade program:

1. The defective product must be within five years from date of purchase;
2. The product must be materially defective (this is not a general upgrade program);
3. Customers will have an opportunity to upgrade to current model technology;
4. Customers will pay a fee for upgrade options;
5. There are separate charges for in-warranty^[1] and in-service^[2] upgrades.

Contact the local Dealer, Distributor or Navico Group for further details.

^[1] ‘In-Warranty’ refers to the published warranty period for the product;

^[2] ‘In-Service’ refers to the period after the published warranty period has expired, up to five years from the date of first purchase.

APPENDIX 1: SIMRAD^® COMMERCIAL ON-BOARD SUPPORT

Systems and/or Products that qualify for On Board Support are reimbursed according to the following schedule:

Note(s):

1. Autopilot sea trial covered as warranty, only when required;
2. Wind sensor: maximum labour time is 2.0 hours (i.e., 2 x Technicians at 1 hour each);
3. A maximum of two hours travel time may be claimed per visit to the vessel;
4. A maximum of 80 Km travel distance to the vessel (160 Km maximum round-trip) may be claimed.

APPENDIX 2: MINIMUM RETAIL PURCHASE VALUE TO QUALIFY FOR ON BOARD SUPPORT

Local currency minimum purchase values are applicable as follows:

All other countries are subject to the USD $5,000 minimum purchase value. Rates are exclusive of sales tax.

Older versions to SIMRAD, B&G AND LOWRANCE PRODUCTS ONLY before 1 March 2024:

Navico Commercial Warranty Policy – Expired