Navico Statement during COVID-19 outbreak (27th March)
As a global business, Navico is concerned by the developments of COVID-19 across the world. Our priority is the health and well-being of our staff, their families and our customers. The global situation changes daily and we are stringently following the advice and guidance given by the World Health Organisation and the governments in the regions that Navico operates.
Navico has created a global Emergency Management Team to respond quickly and cohesively to the guidance provided. Regular updates are sent to our employees and customers.
Navico continues to be open for business. We are in constant contact with both our suppliers and logistics partners to ensure the continuous and uninterrupted production and distribution of our products, anywhere in the world. Since the start of the crisis in China, we have been actively taking measures such as pre-booking space on specially chartered cargo planes and ramping up material pipelines in alternative supplier factories in unaffected areas. We will continue to adapt and evolve in a rapidly changing situation.
We are also doing everything we can to ensure our people are safe. All our employees have the technology in place to work remotely (even in the most affected areas) and we have made provisions to adapt working hours and requirements to each individual’s circumstance.
From a business perspective, Navico is working diligently with our customers to support operations critical to global infrastructure and logistics, such as commercial shipping. We are also mindful of the challenges that our business partners, suppliers and customers are facing in these difficult times. We understand the need to balance business continuity with appropriate precautions and mitigating actions. We aim to support and service our business and consumer communities in the most appropriate way whilst following the WHO and government guidelines.
We are also taking a proactive approach to mitigate the economic pressures that will inevitably come with this pandemic while planning for the recovery phase of our industry and consumer activity.
From a consumer perspective, we have made sure that our service and support teams are fully available and we continue to provide full access to our online resources. Additionally, we will be providing enhanced educational and support material through our KnowledgeBase and ‘How-To’ videos.
Where eCommerce is available, our brands’ websites are accepting orders and our staff remain at the end of the phones for support and advice.
Combined, our brands have over 200 years of history and during this time we have faced many different challenges. While at present no one can be certain of exactly when the situation will improve, the Navico team are working together to overcome the challenges of COVID-19. We look forward to once again enable people to enjoy the full freedom of being out on the water.
Until then stay safe and healthy.