Pro System Specialist T3-trainer

Position Description: Technical Service

Title: Marine System Specialist  Commercial Division – Trainer

 

The company

Navico is currently the world’s largest marine electronics company, and is the parent company to leading marine electronics brands: Lowrance, Simrad and B&G. It designs, manufactures, and sells a full range of marine electronics, including radar, echosounder, charting, navigation, positioning, auto steering, and communication equipment suited for leisure and professional marine applications.
Navico is a truly global company, with approximately 1,500 employees and distribution in more than 100 countries worldwide. Navico has a rich heritage of over 60 years of innovation in marine electronics and recognised as one of the most technically advanced and customer focused companies in the sector. Navico has been undergoing a sustained period of business growth and success – we’re constantly innovating, the strong portfolio of award-winning products and the drive to be the best there is, ensures that we’re pushing our competition and ourselves to reach higher and achieve more.
During the past three years, Navico has strengthened its leading position in the leisure marine electronics market, growing much faster than all its competitors and gaining market share. Navico, through its Simrad brand, has also a long tradition in the professional market. The company continues to invest in market share growth in recreational marine through acquisitions, new product development, and recruiting of a high-calibre team.

 

Position summary

As the highest level of technical support within the Technical Service team, and reporting to the Technical Service Director, this role supports Navico’s Professional customers. Primarily the person will be responsible for on-board issue resolution and the training of both Navico staff and customers on Professional products. Along with other Professional System Specialists globally this person will provide feedback on field issues to the Research and Development teams and liaise with the Product Management team on customer requirements.

 

Scope: Technical Service and Support for Navico’s professional products and customers


Location:
The Netherlands


Reports to:
Technical Service Director


Other key relationships:

  • Direct interface with Professional Systems Specialists in the Americas, Europe and Asia Pacific
  • Direct interface with global Product Management and Research and Development functions

 

Main Responsibilities:

  • Provide advanced system design support, including third party product integration
  • Validate system designs
  • Professional systems installation support, both remotely and on site
  • Commissioning support, including sea trials
  • Perform service of product on board vessels
  • Advanced issue identification and resolution
  • Provide input into training material for seminars, practical and online training
  • Provide training to both internal staff and customers
  • Prepare training material for NPI ( New Product Introduction) in conjunction with PM
  • Deliver training on board vessels to system users and ECDIS TYPE SPECIFIC
  • Work closely with the regional and global service organisations, and global Product Management and R&D teams to resolve issues
  • Review product documentation for accuracy, content and ease of use
  • Direct customer support via phone and email where required; including entering, and monitoring of issues entered, in service systems
  • Provide trade show support where required

 

Key performance indicators:

  • Performance against Service Level Agreements
  • Customer advocacy: Net Promoter Score (NPS) relative to competition

 

Qualifications

  • 5+ years experience in the Professional/Commercial marine or aviation industry, or relevant military experience
  • Experience with Wheelmark systems such as Gyrocompasses, Autopilots, Radars, VHF comms, AIS, EPRIB and ECIDS charting systems. Experience with Simrad branded products is highly desirable
  • Advanced PC operations, diagnostic and trouble shooting skills
  • Ability to use common diagnostic tools for troubleshooting mechanical, electrical, electronic, electromechanical and hydraulic issues
  • Excellent written and verbal communication skills in English and German
  • FCC, GROL licence, GMDSS certification – AMER only

 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires approximately 50% of time or less travelling by plane, trains, and automobiles.
  • Extensive travel may be required on short notice
  • General office environment.
  • Ability to operate a computer.
  • Physical ability to work on or around marine vessels.
  • Ability to work in confined spaces.
  • Ability to work at various heights.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • General office environment.
  • General marine vessel service environment.
  • Confined spaces.
  • At height.
  • On moving vessels.

 

 

To apply for this job email your details to Marius.Suteu@navico.com

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